The customer is always right, right? Hmm, it would certainly make life easier if clients were always right and their demands were always fair. There are some occasions when agencies have to say ‘no’, and turn their back on pitching for new work or attracting that ‘new client’ – but when and why?
The ‘once’ multi award-winning airline – Royal Brunei Airlines (winning just earlier this year for the 2018 TripAdvisor Traveller’s Choice Awards for Airlines) is now struggling to find a PR Agency in the wake of the Kingdom enacting controversial laws.
(ICYMI - The issue erupted in early April when the Kingdom’s long-serving ruler Sultan of Brunei, Hassanal Bolkiah, put into force draconian interpretations of sharia law, which include death by stoning as a punishment for gay sex and adultery, and amputations for theft.
In response, A-list celebrities, businesses and governments began boycotting companies owned by Brunei, notably including The Dorchester Collection luxury hotels and Royal Brunei Airlines.)
Many agencies have joined, a now social campaign, boycotting the company and washing their hands of ever aligning their agency with the work. Why? Well for many reasons:
At RNN Comms, we believe our relationships with clients should be built on trust and integrity. We buy into the company/product and support it 100%. Also, it is important that there is genuine chemistry between the client and the agency. We love working with our clients and deliver the best work when thriving on new campaigns and brands that genuinely excite our team and allow us to get bold with ideas.
For more information on RNN comms visit: www.rnncommunciations.com